You are currently viewing the legacy website for Direct Mail version 2.

Direct Mail 3 is here! The best email marketing software for your Mac just took a giant leap forward. Learn more at our new location:

Help Documentation

Documentation is available at any time from within Direct Mail by choosing "Direct Mail Help" from the Help menu. Online documentation is available below.


Getting Started

The Basics: what you need to know to get started with Direct Mail.

Creating Messages

How to create messages that look good in all email programs, adhere to proper mailing list practices, and don't get caught in spam traps.

Creating and Managing Address Groups

How to add new people to your mailing list, use a web page to let people subscribe to your list, or connect Direct Mail to Daylite.

Sending Messages

How Direct Mail sends email, scheduling deliveries, and using e3 Delivery Service to make sending email quick and painless.

Tracking Mailing Statistics and History

Learn what information Direct Mail can report back about your email campaigns and what it means.

Common Problems with Email Layout

What to do if your emails don't look right in your recipient's email program (missing images, missing styles, strange layout, etc.)

Common Problems with Sending and Receiving

What to do if you can't connect to your mail server, Direct Mail doesn't send to all your addresses, or if your emails never seems to reach their destination.

Purchasing and Registering Direct Mail

How to unlock your copy of Direct Mail.


Most Viewed

  1. How to use <img> tags in HTML messages
  2. About e3 Delivery Service
  3. Customizing your subscription group subscribe page
  4. Adding unsubscribe instructions to your message
  5. How do I use an HTML file as the body of a message?
  6. Getting Started with Direct Mail ★
  7. How to prevent your message from being marked as spam or junk mail
  8. How can I send email through my Gmail account using Direct Mail?
  9. About the different ways Direct Mail can send email ★
  10. Including pictures in messages

Recently Added

  1. Direct Mail working with Microsoft Exchange

    November 18, 2011

  2. Subscription Groups not syncing ★

    September 22, 2011

  3. After upgrading to Direct Mail 2.3.x it says I need to purchase

    September 9, 2011

  4. Error: Could not launch helper application ★

    August 4, 2011

  5. Mailing status is listed as "In Review"

    August 3, 2011

  6. Mac OS 10.7 Compatibility ★

    July 21, 2011

  7. Can't import from Daylite after upgrade to 2.3.1?

    June 13, 2011

  8. Importing addresses from Microsoft Excel

    February 15, 2011

  9. Adding a subscribe form to my webpage

    February 14, 2011

  10. Integrating an email signup form on a Facebook page ★

    February 3, 2011