Lost Your Registration Code?

You can use Direct Mail to look up your lost registration code. Choose Direct Mail > Retrieve Lost Code...

Live Chat

Email Us

Please don't hesitate to contact us with any questions or comments:

Your Name:

Your Email Address:

Question:

Wait! Please make sure your question isn't already answered in the Direct Mail Help Documentation below.

How-To Videos

Help familiarize yourself with Direct Mail's features by watching these brief how-to videos:

Help Documentation

Documentation is available at any time from within Direct Mail by choosing "Direct Mail Help" from the Help menu. Online documentation is available below.

Categories

Getting Started

The Basics: what you need to know to get started with Direct Mail.

Creating Messages

How to create messages that look good in all email programs, adhere to proper mailing list practices, and don't get caught in spam traps.

Creating and Managing Address Groups

How to add new people to your mailing list, use a web page to let people subscribe to your list, or connect Direct Mail to Daylite.

Sending Messages

How Direct Mail sends email, scheduling deliveries, and using e3 Delivery Service to make sending email quick and painless.

Tracking Mailing Statistics and History

Learn what information Direct Mail can report back about your email campaigns and what it means.

Common Problems with Email Layout

What to do if your emails don't look right in your recipient's email program (missing images, missing styles, strange layout, etc.)

Common Problems with Sending and Receiving

What to do if you can't connect to your mail server, Direct Mail doesn't send to all your addresses, or if your emails never seems to reach their destination.

Purchasing and Registering Direct Mail

How to unlock your copy of Direct Mail.

Search

Most Viewed

  1. Customizing your subscription group subscribe page

    3642 views

  2. How to prevent your message from being marked as spam or junk mail

    2826 views

  3. How do I use an HTML file as the body of a message?

    2786 views

  4. Getting Started with Direct Mail ★

    2607 views

  5. About the different ways Direct Mail can send email ★

    2525 views

  6. Can I upgrade to Direct Mail Pro later?

    2264 views

  7. How to use <img> tags in HTML messages

    2251 views

  8. About e3 Delivery Service

    2184 views

  9. How to use a web page as the body of a message

    1983 views

  10. Including pictures in messages

    1978 views

Recently Added

  1. Importing addresses from TAB files

    June 23, 2010

  2. How can I send email through my Gmail account using Direct Mail?

    March 15, 2010

  3. How do I specify my own plain-text version of an HTML email?

    March 5, 2010

  4. How do I export my addresses to a CSV file?

    March 5, 2010

  5. Importing addresses from FileMaker

    November 20, 2009

  6. Why are changes to my HTML message not reflected in the preview window? ★

    October 26, 2009

  7. Adding a Sign-up Form to Your WordPress Blog

    October 14, 2009

  8. Removing Bounced Addresses From Your Mailing Lists ★

    October 14, 2009

  9. Is Direct Mail compatible with with Snow Leopard?

    September 29, 2009

  10. How do I set a Reply-To email address for my message?

    August 18, 2009